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IT Support | Computer Technician

Course Information Request

    Course Description

    An IT Support/computer Technician is responsible for providing assistance to users on both a hardware and software basis including the purchasing, configuring, maintaining and updating software and licenses on the variousd users PC’s.

    As an IT support technician, you will be starting along the path to studying computer sciences, becoming a network technician and will be in a position not only to work in a company, but to start a business as a computer support technician.

    There are various recognised outcomes including NQF certification as well as Microsoft certifications.

    Module/Course list

    Fundamental Modules

    Module 1: Microsoft Office 2013
    Microsoft Word, Excel, PowerPoint.
    Module 2: Communicate Effectively in a Technical Support Environment
    Effective Business Communication
    Core Modules

    Module 3: Computer Technology Principals & Support
    CompTIA A+, Hardware
    CompTIA A+, Software
    Module 4: Data Communication & Networking Support
    CompTIA N+, Networking
    Module 5: Mathematical Literacy
    Specialized Modules

    Module 6: Desktop Operating System, Windows 10
    Implementing and Managing Windows 10
    Deploying and Managing Windows 10 Using Enterprise Services

    Course Outcome

    Potential job descriptions of a qualified IT support technician. IT Customer Care Assistant, – Computer/PC Technician, – IT Call Center Operator, – Network Administrator, – Hardware, Software or Technology Sales
    – General Office IT Support.

    National Certificate: IT Technical Support SAQA ID: 78964, NQF Level 04