IT Support | Computer Technician

Course Description

An IT Support/computer Technician is responsible for providing assistance to users on both a hardware and software basis including the purchasing, configuring, maintaining and updating software and licenses on the variousd users PC’s.

As an IT support technician, you will be starting along the path to studying computer sciences, becoming a network technician and will be in a position not only to work in a company, but to start a business as a computer support technician.

There are various recognised outcomes including NQF certification as well as Microsoft certifications.

Module/Course list

Fundamental Modules

Module 1: Microsoft Office 2013
Microsoft Word, Excel, PowerPoint.
Module 2: Communicate Effectively in a Technical Support Environment
Effective Business Communication
Core Modules

Module 3: Computer Technology Principals & Support
CompTIA A+, Hardware
CompTIA A+, Software
Module 4: Data Communication & Networking Support
CompTIA N+, Networking
Module 5: Mathematical Literacy
Specialized Modules

Module 6: Desktop Operating System, Windows 10
Implementing and Managing Windows 10
Deploying and Managing Windows 10 Using Enterprise Services

Course Outcome

Potential job descriptions of a qualified IT support technician. IT Customer Care Assistant, – Computer/PC Technician, – IT Call Center Operator, – Network Administrator, – Hardware, Software or Technology Sales
– General Office IT Support.

National Certificate: IT Technical Support SAQA ID: 78964, NQF Level 04